Returns & Exchanges
At Madeleine Thompson, we want you to be completely satisfied with your luxury knitwear purchase. If you are not entirely happy, we offer a 28-day return window for all unworn items in their original packaging.
Initiate Your Return
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Ensure all garments are in their original condition with tags attached, and place them securely in the original shipping box.
Label and Ship
Print your prepaid shipping label from the portal, affix it to your package, and drop it off at your nearest authorized carrier location.
Refund Processing
Once our team inspects your return, a refund will be issued to your original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing