Frequently Asked Questions
Everything you need to know about our luxury knitwear and service.
What materials are used in Madeleine Thompson garments?
We specialize in high-quality, sustainably sourced Grade A Mongolian cashmere and fine wool blends to ensure every piece is exceptionally soft and durable.
How should I care for my cashmere pieces?
To maintain the longevity of your knitwear, we recommend hand washing in cold water with a gentle wool detergent or professional dry cleaning. Always dry flat and never tumble dry.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return policy?
We accept returns on all unworn, unwashed items with original tags attached within 14 days of delivery. Please visit our returns portal to initiate a domestic or international return.
How do I find my correct size?
Our pieces generally run true to size, but many are designed for a relaxed, effortless fit. You can find detailed measurements for each garment on the 'Size Guide' link found on every product page.
Can I modify or cancel my order after it has been placed?
We aim to process orders as quickly as possible. If you need to make a change, please contact our customer service team immediately. Once an order has reached the shipping stage, it can no longer be modified.